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Payment Method

ORIX Rent a Car requests the following at the time of fee payment

We appreciate your cooperation.

Fee payment

We provide estimated charge based on contract time, etc., at pick-up and request fee settlement at drop-off.

Rates are based on

  • Hourly rates
  • Disclaimer
    Compensation Fee
    (optional)
  • Options Fee
    (optional)
  • One-way Charge

Gasoline charge

Gasoline, diesel or hybrid car: The rental car has a full tank for pick-up, so it must be the same at drop-off. If not full, the fee will be settled using our conversion table, in accordance with distance driven.

Late drop-off

If you extend rental time, you'll pay penalties at drop-off, and if you're late without contacting your rental site, then additional prescribed penalties will be incurred. Changing contract time without permission or contact is a breach of rental contract, and any damage incurred shall be customer's responsibility.

Early drop-off

Reimbursement is computed as follows: 50% of【 (Rates based on Contract time) - (Rates based on Actual usage time) 】

one-way charge excluded.

Credit card payment

We prefer payment by credit cards affiliated with our company.

Payment for D, ED and RD classes, and the stated higher-grade vehicles must be made by credit card. Valid credit cards: VISA, MASTER, JCB, American Express, Diners Club, UnionPay, DISCOVER.

  • Image:VISA
  • Image:MasterCard
  • Image:JCB
  • Image:American Express
  • Image:Diners Club
  • Image:China UnionPay
  • Image:DISCOVER

Some cards may not be accepted at some sites. Check with your rental site.

Online Credit Card Payment

By selecting "Online Credit Card Payment" when making a reservation on the Website, you won't need to present your card at the Rental Site, thus saving time when picking up your vehicle.

※
Please be aware that some Rental Sites do not support the Online Credit Card Payment service.
※
Please note that Online Credit Card Payments may be made for reservations up to 6 months in advance. For reservations made more than 6 months in advance, this method of payment is not available.

Notes on Making Online Credit Card Payments

Settlement for any additional or extended charge must be paid at the rental site

Any additional charges for rental extension or options upon pickup, and fuel, rental extension, or express way toll to be settled upon return must be paid at the rental site.

Non-changeable Reservation

Reservations made with online credit card payments cannot be changed.

If you wish to change your reservation, please cancel the current one and make a new reservation. Please be aware that a cancellation fee may be charged when you do so, in accordance with our cancellation policy.

Reservation holder, credit card holder, and renter must be the same person

When selecting online credit card payment, the person who make the reservation, the renter and the credit card holder must all be the same. Or, if the renter and the driver are different, the renter and the driver must come to the rental site together upon pickup and return.

Terms and Conditions of Online Credit Card Payment

When making payments online with your credit card, you must agree to the Terms and Conditions of the ORIX Rent-A-Car “Online Credit Card Payment” service.

FAQ (Frequently Asked Questions)
about Online Credit Card Payment

  • Q
    If I use the Online Credit Card Payment service, can I make changes to my reservation on the Website?
    A

    We are very sorry, but it is not possible to change your reservation.
    If you wish to change your reservation, please be sure to cancel your current reservation, then re-book it. Please be aware that when you cancel your reservation, you may be charged our cancellation fee.

  • Q
    Once I have made an online credit card payment, how do I cancel my reservation?
    A

    You can cancel your reservation on our Website. Please log in to My Page and cancel your reservation. Except for special campaign offers, reservations can be cancelled up to 1 hour prior to departure. If you are unable to cancel your reservation through this Website, please contact the Rental Site directly. In accordance with our cancellation policy, you may be charged a separate cancellation fee. Please refer to the relevant campaign page for more information about special campaign offers.

Payment in yen

Either (1) or (2) shall be checked in case of payment in Japanese yen.

(1) Validity of credit card

(2) ID documentation: passport or residence card ＊

＊
The one who owns the Alien Residence Card, please show it to the staff.

Cancelling a reservation

The following cancellation penalties apply. Reservations are honored up to one hour after scheduled pickup time. After that, they are cancelled.

  • 7 days before pick-up day: free
  • 6 to 3 days before pick-up day: 20% of basic rate
  • 2 to 1 day before pick-up day: 30% of basic rate
  • Pick-up day: 50% of basic rental fee
  • Maximum penalty: 6,600 yen (tax included)

Your pick-up site will notify you if any cancellation penalties are incurred.

One-way charges

Go One-way Rentals

One-way charge will be billed when you drop off your rental car at a site other than reserved pick-up site. For the details on one-way charges, click here.

※
One-way use requires advance reservation. Please accept our apology if your request cannot be accommodated due to unavailable stock.
※
Penalties will be billed if you change the reserved drop-off site without approval.
※
Separate charges may incur if use of a toll road, car ferry, etc., is required for pick-up delivery.
※
Remote islands not included.

Child seats

The law restricts child seat or infant-assist device usage to children age five and younger.

Child Seats:

￥1,100 / seat

  • for Babies

    Child Seats - for Babies
    Age

    Newborns to one year olds

    Weight

    Under 10 kg

    Height

    Under 75 cm

  • for Infants

    Child Seats - for Infants
    Age

    6 month old - Ages 4

    Weight

    9 kg - under 18 kg

    Height

    75 cm - under 100 cm

  • for Students

    Child Seats - for Students
    Age

    Ages 4 - 6

    Weight

    18 kg - under 32 kg

    Height

    100 cm - under 135 cm

All photos of use on infants, toddlers, and children are product images for illustration purposes only. Actual product may vary from the shown image.

Be sure to reserve a child seat at reservation time. Rental may be refused if a child seat has not been reserved or prepared.

※
In principle, customers must do child seat installation. Our staff may help, but safety confirmation is the customer's responsibility. We shall not be responsible for accidents, etc., from faulty installation of a child seat or other cause.
※
Damage or loss of a child seat due to a customer's incorrect handling or mismanagement may incur a cost for which we are not liable.
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