ORIX Rent a Car｜Car Rental in Japan
ORIX Rent a Car
FAQs - Fees and Payment
Here are questions frequently asked about fees and payment.
Fee and Payment FAQs
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- Q
- What is Online Credit Card Payment?
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When you make a reservation through our Website, you can pay the rental car user fees in advance by credit card. You do not need to present your credit card at the Rental Site at the time of departure, shortening the time required for the pick-up procedure.
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- Please be aware that some Rental Sites do not support the Online Credit Card Payment service. Please understand this in advance.
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- Q
- What cards can I use for online credit card payment?
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The following credit cards are accepted for Online Credit Card Payments: VISA, MasterCard, JCB, American Express, Diners Club, and DISCOVER.
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- Q
- If I pay online with my credit card, when is the card transaction completed?
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The payment is completed once the reservation is processed.
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- Q
- Can I change my reservation details after paying for it with the Online Credit Card Payment Service?
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We apologize for the inconvenience, but we are unable to change your reservation. If you wish to change your reservation, please be sure to cancel your current reservation and then re-book it. Please be aware that you will be charged a cancellation fee 6 days prior to departure. For details on the cancellation fee, please click here for information.
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- Q
- How do you calculate rental fees?
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Hourly rates + disclaimer compensation fee (optional) + options fee (optional) + one-way charge. For details, click here.
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- Q
- When do I pay?
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We provide estimated fees based on contract time and other factors at pick-up and request fee settlement at drop-off.
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- Q
- Can I pay with my credit card?
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Yes. In principle, we prefer payment by credit cards affiliated with each rental site. For details, click here.
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- Q
- Can I split fees to charge with more than two credit cards?
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No. We prefer a single, lump-sum, revolving, or monthly installment payment by a credit card affiliated with a rental site.
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- Q
- What about cash payments?
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Please pay in Japanese yen. D, RD Class and above car type rentals, however, are by credit card payment only. For details, click here.
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- Q
- Are there an additional fees based on distance driven?
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No, there isn't.
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- Q
- Are there cancellation penalties?
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Yes. Cancellation penalties may apply. There are no penalties for cancellation seven days before pick-up, but cancellation after that incurs prescribed penalties. For details, click here.
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- Q
- How are fees calculated for late drop-off?
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Prescribed penalty fees will incur. If you're late without contacting your rental site, then additional prescribed penalties will be incurred. An additional fee for campaigns uses a basic rate, and fees are increased per additional hour or additional day.
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- Q
- Does the rental fee increase in particular seasons?
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The rental fee is increased during the following: April 29-May 5, July 22-July 25, August 7-August 15, December 30-January 3 (only Hokkaido April 29-May 5, July 1-August 31, December 30-January 3). Click here for details. click here.
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- Q
- Do you offer a discount program for long-term rental?
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No, we don't.
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- Q
- How are one-way fees calculated?
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Check One-Way Charges. One-way use requires advance reservation. Separate fees including a toll fee may incur. For details, click here.
Inquiry via Email
If your question was not answered, please enquire via our email form. click here.
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