No. Membership registration is required for rental and is easily done on this website.

We are so sorry, but we are unable to issue you a new password. Please register again as a new member.

We are so sorry, but the account is locked if the password is entered by mistake. Please initialize (reset) the password and log in again to fix this.

Yes. Sign-up can be done on this website.

Yes. Pick-up site, however, cannot be changed. Editing, redoing, or cancelling your reservation must be done on this website. Changing reservation details except for special campaigns is accepted until one hour prior to pick-up. To signup for campaign products, check the campaign details page.

You can cancel on this website. Cancelling your reservation details except for special campaigns is accepted until one hour prior to pick-up. If cancellation online isn't available, contact your pick-up site. Cancellation may incur additional fees. For campaign sign-up cancellation, check the campaign details page.

Yes. You can choose either non-smoking or smoking car.

Yes. Select it when you choose options.

No. Color or car make (except for campaigns enabling car make selection) cannot be selected.

Yes. Select it when you choose options.

Yes. Select it when you choose options.

From 12 months to one hour prior to pick-up, except for some campaigns.

Yes. Drop-off, however, is limited to some specified sites.

This website aims to provide the best choice suited to customer needs, according to passenger and luggage counts. Follow the outlined steps on Select Class from Passenger and Luggage Counts.