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FAQs - Online Reservations

Here are questions frequently asked about online reservations.

Online Reservation FAQs

  • Q
    Can I reserve online without registering as a member?
    A

    No. Membership registration is required for rental and is easily done on this website.

  • Q
    Can I signup online for a campaign?
    A

    Yes. Sign-up can be done on this website.

  • Q
    Can I change certain aspects of my reservation?
    A

    Yes. Pick-up site, however, cannot be changed. Editing, redoing, or cancelling your reservation must be done on this website. Changing reservation details except for special campaigns is accepted until one hour prior to pick-up. To signup for campaign products, check the campaign details page.

  • Q
    How do I cancel online reservations?
    A

    You can cancel on this website. Cancelling your reservation details except for special campaigns is accepted until one hour prior to pick-up. If cancellation online isn't available, contact your pick-up site. Cancellation may incur additional fees. For campaign sign-up cancellation, check the campaign details page.

  • Q
    Can I choose a nonsmoking car?
    A

    Yes. You can choose either non-smoking or smoking car.

  • Q
    Can I reserve a car equipped with an ETC device?
    A

    Yes. Select it when you choose options.

  • Q
    Can I select car make or color when reserving online?
    A

    No. Color or car make (except for campaigns enabling car make selection) cannot be selected.

  • Q
    Can I reserve a child seat in online reservation?
    A

    Yes. Select it when you choose options.

  • Q
    Can I reserve studless tires as well?
    A

    Yes. Select it when you choose options.

  • Q
    How early can I reserve online?
    A

    From six months to one hour prior to pick-up, except for some campaigns.

  • Q
    Can I reserve online a one-way rental?
    A

    Yes. Drop-off, however, is limited to some specified sites.

  • Q
    What should I do if I don't know which car to choose?
    A

    This website aims to provide the best choice suited to customer needs, according to passenger and luggage counts. Follow the outlined steps on Select Class from Passenger and Luggage Counts.

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