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FAQs - Reservations in General

Here are questions frequently asked about reservations in general.

Reservation in General FAQs

  • Q
    Are pets allowed to ride in the rental car?
    A

    No.

  • Q
    Do you have ETC highway cards for rent?
    A

    Some rental sites do for a fee. For details, click here.

  • Q
    Can an infant ride without a child seat?
    A

    No. The law requires child seats for children ages five and younger.

  • Q
    Can I rent a child seat without renting a car?
    A

    No.

  • Q
    Are personal child seats allowed?
    A

    Yes. Rental site staff may assist in their set up, but we ask customers to do so themselves.

  • Q
    Does the car come with GPS?
    A

    Yes. All cars do, free of charge. English, Chinese, and Korean GPS availability varies by rental site.

  • Q
    Can I rent a chauffeur-driven car?
    A

    No, we don't rent such vehicles.

  • Q
    What is the longest period for a rental?
    A

    One month.

  • Q
    Do you offer rental tire chains?
    A

    Tire chains are only available at selected rental sites.

    In December of 2018, the Ministry of Land, Infrastructure, Transportation and Tourism announced new regulations regarding the use of chains during times of heavy snowfall on specified highways and main roads. Roads that were originally closed to traffic due to special emergency warnings of exceptionally heavy snowfall may be passable, provided that the vehicle is equipped with tire chains. In such situations, studless tires must also be chained.

    We ask that customers renting cars from sites that don't handle tire chains avoid driving in restricted areas during times of heavy snowfall. When driving through restricted areas is unavoidable, we ask that customers bring and use their own tire chains. If the rental car is damaged due to improper attachment of tire chains, please be aware that our insurance and compensation system will not cover the cost of repairs.

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