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FAQs - Pick-up

Here are questions frequently asked about pick-up.

Pick-Up FAQs

  • Q
    What documentation should I bring?
    A

    A. Please bring an ID document (certification of information Recorded on Foreign Resident Registration File, Alien Residence Card , etc.) together with a valid driver's license or international driver's license and passport. For details, click here.

    In addition, bring your credit card, and ETC card if required, fill out in advance, and bring a "Rental Terms & Conditions" for smooth processing and early pick-up, click here.

    The one who owns the Alien Residence Card, please show it to the staff.
  • Q
    Who should come to my rental site for pick-up?
    A

    The person who made the reservation.

  • Q
    What is the basic pick-up procedure?
    A

    Completing the rental agreement, presenting your driver's license and passport, and rental site staff's explaining insurance compensation, click here.

  • Q
    Before pick-up, will you tell me about car operation?
    A

    On completion of rental procedures, our staff will explain how to operate a rental car.

  • Q
    Must all potential drivers show a license?
    A

    Yes. We ask all potential drivers to go to a rental site and present their licenses. In an accident, insurance will not cover a driver not listed in the rental agreement. Renting to a driver whose license has not been shown to staff is considered subletting to a third party.

  • Q
    What if I'm late for pick-up?
    A

    Contact the pick-up site of your reserved rental. Reservations are honored up to one hour after scheduled pick-up time. After that, they may be automatically cancelled. In addition, prescribed cancellation charges may be incurred.

  • Q
    What should I do when flight cancellation prevents me from being on time?
    A

    Contact your pick-up site as soon as you know about the cancellation.

  • Q
    What should I do when a flight delay may prevent me from going to my rental site during business hours?
    A

    Contact your pick-up site as soon as you know about the late arrival.

  • Q
    If I come to a rental site by bicycle, motorbike, or car does the rental site look after it?
    A

    No. We don't look after a customer's belongings.

  • Q
    Will you bring my rental car to the airport?
    A

    No. Delivery service is not offered.

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