We appreciate your cooperation.
We provide estimated charge based on contract time, etc., at pick-up and request fee settlement at drop-off.
Gasoline, diesel or hybrid car: The rental car has a full tank for pick-up, so it must be the same at drop-off. If not full, the fee will be settled using our conversion table, in accordance with distance driven.
If you extend rental time, you'll pay penalties at drop-off, and if you're late without contacting your rental site, then additional prescribed penalties will be incurred. Changing contract time without permission or contact is a breach of rental contract, and any damage incurred shall be customer's responsibility.
Reimbursement is computed as follows: 50% of【 (Rates based on Contract time) - (Rates based on Actual usage time) 】
one-way charge excluded.
We prefer payment by credit cards affiliated with our company.
Payment for D, ED and RD classes, and the stated higher-grade vehicles must be made by credit card. Valid credit cards: VISA, MASTER, JCB, American Express, Diners Club, UnionPay, DISCOVER.
Some cards may not be accepted at some sites. Check with your rental site.
By selecting "Online Credit Card Payment" when making a reservation on the Website, you won't need to present your card at the Rental Site, thus saving time when picking up your vehicle.
Any additional charges for rental extension or options upon pickup, and fuel, rental extension, or express way toll to be settled upon return must be paid at the rental site.
Reservations made with online credit card payments cannot be changed.
If you wish to change your reservation, please cancel the current one and make a new reservation. Please be aware that a cancellation fee may be charged when you do so, in accordance with our cancellation policy.
When selecting online credit card payment, the person who make the reservation, the renter and the credit card holder must all be the same. Or, if the renter and the driver are different, the renter and the driver must come to the rental site together upon pickup and return.
When making payments online with your credit card, you must agree to the Terms and Conditions of the ORIX Rent-A-Car “Online Credit Card Payment” service.
If I use the Online Credit Card Payment service, can I make changes to my reservation on the Website?
We are very sorry, but it is not possible to change your reservation.
If you wish to change your reservation, please be sure to cancel your current reservation, then re-book it. Please be aware that when you cancel your reservation, you may be charged our cancellation fee.
Once I have made an online credit card payment, how do I cancel my reservation?
You can cancel your reservation on our Website. Please log in to My Page and cancel your reservation. Except for special campaign offers, reservations can be cancelled up to 1 hour prior to departure. If you are unable to cancel your reservation through this Website, please contact the Rental Site directly. In accordance with our cancellation policy, you may be charged a separate cancellation fee. Please refer to the relevant campaign page for more information about special campaign offers.
Either (1) or (2) shall be checked in case of payment in Japanese yen.
(1) Validity of credit card
(2) ID documentation: passport or residence card＊
The following cancellation penalties apply. Reservations are honored up to one hour after scheduled pickup time. After that, they are cancelled.
Your pick-up site will notify you if any cancellation penalties are incurred.
One-way charge will be billed when you drop off your rental car at a site other than reserved pick-up site. For the details on one-way charges, press here.
The law restricts child seat or infant-assist device usage to children age five and younger.
￥1,100 / seat
Newborns to one year olds
Under 10 kg
Under 75 cm
6 month old - Ages 4
9 kg - under 18 kg
75 cm - under 100 cm
Ages 4 - 6
18 kg - under 32 kg
100 cm - under 135 cm
Be sure to reserve a child seat at reservation time. Rental may be refused if a child seat has not been reserved or prepared.
