Can I reserve online without registering as a member?
No. Membership registration is required for rental and is easily done on this website.
I have forgottten my registered email address, so I cannot reset my password. What should I do?
We are so sorry, but we are unable to issue you a new password. Please register again as a new member.
What should I do when the screen says, "Your account has been locked by repeated authentication errors"?
We are so sorry, but the account is locked if the password is entered by mistake. Please initialize (reset) the password and log in again to fix this.
Can I signup online for a campaign?
Yes. Sign-up can be done on this website.
Can I change certain aspects of my reservation?
Yes. Pick-up site, however, cannot be changed. Editing, redoing, or cancelling your reservation must be done on this website. Changing reservation details except for special campaigns is accepted until one hour prior to pick-up. To signup for campaign products, check the campaign details page.
How do I cancel online reservations?
You can cancel on this website. Cancelling your reservation details except for special campaigns is accepted until one hour prior to pick-up. If cancellation online isn't available, contact your pick-up site. Cancellation may incur additional fees. For campaign sign-up cancellation, check the campaign details page.
Can I choose a nonsmoking car?
Yes. You can choose either non-smoking or smoking car.
Can I reserve a car equipped with an ETC device?
Yes. Select it when you choose options.
Can I select car make or color when reserving online?
No. Color or car make (except for campaigns enabling car make selection) cannot be selected.
Can I reserve a child seat in online reservation?
Yes. Select it when you choose options.
Can I reserve studless tires as well?
Yes. Select it when you choose options.
How early can I reserve online?
From 12 months to one hour prior to pick-up, except for some campaigns.
Can I reserve online a one-way rental?
Yes. Drop-off, however, is limited to some specified sites.
What should I do if I don't know which car to choose?
This website aims to provide the best choice suited to customer needs, according to passenger and luggage counts. Follow the outlined steps on Select Class from Passenger and Luggage Counts.
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