What documentation should I bring?
A. Please bring an ID document (certification of information Recorded on Foreign Resident Registration File, Alien Residence Card ＊, etc.) together with a valid driver's license or international driver's license and passport. For details, press here.
In addition, bring your credit card, and ETC card if required, fill out in advance, and bring a "Rental Terms & Conditions" for smooth processing and early pick-up, press here.
Who should come to my rental site for pick-up?
The person who made the reservation.
What is the basic pick-up procedure?
Completing the rental agreement, presenting your driver's license and passport, and rental site staff's explaining insurance compensation, press here.
Before pick-up, will you tell me about car operation?
On completion of rental procedures, our staff will explain how to operate a rental car.
Must all potential drivers show a license?
No. However, the driver who signed the rental agreement is responsible for verifying the validity of the driver's licenses held by any other potential drivers.
What if I'm late for pick-up?
Contact the pick-up site of your reserved rental. Reservations are honored up to one hour after scheduled pick-up time. After that, they may be automatically cancelled. In addition, prescribed cancellation charges may be incurred.
What should I do when flight cancellation prevents me from being on time?
Contact your pick-up site as soon as you know about the cancellation.
What should I do when a flight delay may prevent me from going to my rental site during business hours?
Contact your pick-up site as soon as you know about the late arrival.
If I come to a rental site by bicycle, motorbike, or car does the rental site look after it?
No. We don't look after a customer's belongings.
Will you bring my rental car to the airport?
No. Delivery service is not offered.
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