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Regarding Insurance

Orix Rent a Car rental rates include insurance coverage

Check the details below.

Insurance coverage

Our vehicles have the following insurance coverage under the condition of wearing seatbelts.

Bodily injury

Unlimited per person other than driver and passengers (including automobile liability insurance)

Property damage

Unlimited per accident (50,000 yen fee will be incurred for exclusion of liability)

Car damage

Up to the actual value per accident (50,000 yen fee will be incurred for exclusion of liability)

Personal and bodily injury of driver and passengers

Up to 30 million yen per person

Compensation will be paid for injuries to driver and passengers (including death and residual disability) regardless of the driver's responsibility (up to 30 million yen; the amount of damage will be calculated by the insurance company based on the insurance cause).
Road service
All vehicles
Vehicle transport service: Covers up to 150,000 yen (tax included) per accident. Amounts more than 150,000 yen shall be borne by customer. Vehicles shall be transported to our designated factories, etc.
Emergency first aid service: When your rental car stops running due to car problems like engine failure or weak battery, assistance carried out in 30 minutes will be given. Work not applicable to the service or any part beyond the range of compensation will be billed to the customer.

Items applicable to emergency first aid service

Road service

cable jumping 【◎】 / various valve and fuse replacement 【◎】 / assistance carried out in 30 minutes 【◎】 / engine coolant supply 【◎】

Out of gas

fuel delivery service (10 liters of gasoline or diesel fuel when out of gas*1 【◎*3】 / transport service to a charging station when you run out of electricity 【◎*3


opening the lock when locked out*2 (ordinary cylinder locks) 【◎】


exchange with spare tire 【◎】
※ A car with a flat tire will be transported to the nearest gas station when there's no spare. No transport fee.
Wheel loss or off-road accident towing (within 1 m)【◎】 / damaged tire repair or tire cost【actual cost】

"Out of gas" is when you can't start an engine from lack of fuel.
Available only to those whose identity can be verified with rental reservation.
・ When reserved driver name matches the one on the driver's license
・ When reserved corporation name matches the one on a business card or employee ID or driver's license
Available only once per rental.
Some cases may not meet some conditions and may incur additional payment.
Immediate payment is requested for services other than those above.
Deductible: the amount paid by customers from the total amount of compensation for property damage and car damage.
Some portion of road service is within our insurance coverage. In principle, however, the amount exceeding amount of compensation, deductible, accidents listed in the disclaimer, accidents violating rental agreement, and damage from usage are the customer's responsibility.

Coverage program doesn't apply to accidents caused by the following

Any passenger is not buckled up during driving.
Negligence in reporting to the police from accident site (when police accident certificate can't be located).
Private settlement with other party.
Negligence of contacting BeBorn (translation center) from accident site.
Accident after unauthorized extension of rental period.
Accident caused by a driver other than the main and second drivers listed in rental agreement.
Driving without a license.
Vehicle damage caused by theft.
Driving under overburdened capacity.
Driving along a coast, river bed, or forest road and other roads not maintained or managed.
Repair costs of damage and corrosion to body caused by poor car handling.
Using the car for various tests, competitions, and towing or pushing other cars.
Damage to a rental car due to an accident with a vehicle owned, used or managed by the renter.
Damage of rental cars and signboards at rental sites.
Trouble due to operational error.
Damage to car interior.
Scratches from tire chains, ski carriers, etc.
Usage in violation of clauses in the rental agreement.
Other accidents listed as disclaimer in the insurance agreement.

About Collision Damage Waiver (CDW) Program

CDW is a program in which customer co-payment is waived in the insurance coverage
(special contract items / disclaimer compensation system) .

CDW is not included in the rental rates. Enrollment is optional.

Other than the following classes MC, ME, WA~WC class


(tax included)/ 24 hours

E, RE, EE class and above


(tax included)/ 24 hours

Liability fee is an amount the customer bears among compensation for property and vehicle damage.
Fifteen-day fees will be charged for a rental agreement for the period from 15 days to one month, though compensation covers the rental period.

Seat-belt use is required.

About Non-Operation Charges (NOCs)

As a part of compensation for business, when an accident, theft, trouble, damage, etc.,
occur not from the responsibility of our company, and repair and cleaning of a vehicle is required,
the following will be billed to the customer (damage to the interior, burnt holes in a seat are subject to NOCs).

1. Customer drives a rental car and drops off at reserved rental site


2. Rental car cannot be operated


150,000 yen (tax included) charged for vehicle transport to our designated factory is within compensation.
The amount exceeding that figure is the customer's responsibility.

About Rental car Assistance Pack (RAP)

This program exempts the customer from payment of an NOC (Non Operation Charge) in the event of an accident.

In the event of a flat tire, this program exempts the customer from payment of the damaged tire repair fee or the price of a new tire, as well as the extra rental fee for a hour after the planned return time. In addition, this program refunds the difference in full (normally 50%) when the vehicle is returned early.

Classes other than those listed below *1


(tax included)/ 24 hours

E・EE・RE・ME・WAclass and above


(tax included)/ 24 hours

Enrollment and cancellation in the middle of rental period is not allowed.
Enrollment fee of 15 days applies for rental period from 15 days to a month and covers entire rental period.
Trucks larger than TB/TAB/TFB classes, double-cab vehicles, and customized vehicles (except for assistive vehicles) are not covered.

Enrollment is available in the shop before driving. Ask a staff member for details.

Enrollment in Rental Car Assistance Pack (RAP) entitles you to the following services:

Payment exemption of accident-related NOCs

20,000 or 50,000 yen for business compensation.

Cost to repair or replace tires exempted

Join RAP at contract time, and you'll be at ease: it also covers tire problems.

We may ask customers to pay temporarily for repair or tire costs. Payment will be refunded when receipt is shown at drop-off.
New tire should be of the same grade as damaged one, max. 20,000 yen (tax included).

1 additional hour is free of charge

No need to worry about being late due to a traffic jam! Relax and drive safely to the store.

You have to pay any extra fees if the vehicle is returned more than 1 hour later than planned.
Contact the store at least 1 hour before the planned return time.
Vehicle must be returned within business hours.

Refunds for an early return

Normally, 50% of the difference is refunded in case of an early return, but you can receive a full refund with this.

Usage of up to 12 hours is not covered.

From RAP enrollment to assistance

  • Enrollment
    (at contract time)
  • Trouble Occurs
  • Contact BeBorn
    (translation center)
  • Road service staff
    will rush to the site
Which may take some time in mountainous areas.

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