ORIX Rent a Car｜Car Rental in Japan
ORIX Rent a Car
FAQs - Pick-up
Here are questions frequently asked about pick-up.
Pick-Up FAQs
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- Q
- What documentation should I bring?
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A. Please bring an ID document (certification of information Recorded on Foreign Resident Registration File, Alien Residence Card ＊, etc.) together with a valid driver's license or international driver's license and passport. For details, click here.
In addition, bring your credit card, and ETC card if required, fill out in advance, and bring a "Rental Terms & Conditions" for smooth processing and early pick-up, click here.
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- The one who owns the Alien Residence Card, please show it to the staff.
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- Q
- Who should come to my rental site for pick-up?
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The person who made the reservation.
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- Q
- What is the basic pick-up procedure?
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Completing the rental agreement, presenting your driver's license and passport, and rental site staff's explaining insurance compensation, click here.
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- Q
- Before pick-up, will you tell me about car operation?
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On completion of rental procedures, our staff will explain how to operate a rental car.
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- Must all potential drivers show a license?
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No. However, the driver who signed the rental agreement is responsible for verifying the validity of the driver's licenses held by any other potential drivers.
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- Q
- What if I'm late for pick-up?
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Contact the pick-up site of your reserved rental. Reservations are honored up to one hour after scheduled pick-up time. After that, they may be automatically cancelled. In addition, prescribed cancellation charges may be incurred.
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- Q
- What should I do when flight cancellation prevents me from being on time?
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Contact your pick-up site as soon as you know about the cancellation.
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- Q
- What should I do when a flight delay may prevent me from going to my rental site during business hours?
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Contact your pick-up site as soon as you know about the late arrival.
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- Q
- If I come to a rental site by bicycle, motorbike, or car does the rental site look after it?
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No. We don't look after a customer's belongings.
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- Q
- Will you bring my rental car to the airport?
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No. Delivery service is not offered.
Inquiry via Email
If your question was not answered, please enquire via our email form. click here.
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