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Privacy Policy (ORIX Corporation)

We are committed to building strong trust with customers by providing high-quality services that cater to their diverse needs, which is enabled by the comprehensive strength of ORIX Group.
To that end, we regard Personal Information of customers as a significantly important information asset. We collect such information by lawful and fair means, and appropriately utilize, manage and protect such in accordance with the following.
This document, in accordance with provisions of laws relating to the protection of Personal Information, discloses utilization purposes and describes the handling of Personal Information performed by us.

Utilization Purpose of Personal Information

We will utilize all Personal Information of customers retained by us for the following purposes. We will not utilize Personal Information of customers beyond the scope that is necessary to achieve these utilization purposes, without obtaining the consent of the information owner.

  1. Appropriately handle business correspondence, such as applications from customers or proposals from us to customers in relation to our business, such as automobile leases, financing, rental and installment sale and purchase, sale of automobile and other insurance, automobile sale, purchase and maintenance and car sharing service (refer to our website https://www.orix.co.jp/auto for detailed descriptions of our business).
  2. Perform credit check in cases of transactions such as automobile leases, financing and installment sale and purchase (Credit Granting Transaction), as well as make appropriate decisions relating to and undertake identity verification of customers.
  3. Appropriately manage customer contracts. This includes appropriate management of expired/terminated contracts for reference and as required by laws.
  4. Send promotional mails and e-mails regarding company profiles, products and services, of us, ORIX Group companies and other companies.
  5. Conduct marketing analysis to improve customer satisfaction by seeking to provide better products and services for customers.
  6. Perform management activities necessary for our operation.
  7. Share with ORIX Group companies and franchise companies our car rental business and used car dealing business.
  8. Provide to a third party to the necessary extent for the performance of appropriate operations, such as providing Personal Information to participating consumer credit information agencies for credit business (Only with consent for such provision to third parties).

For the avoidance of doubt, when we intend to use Personal Information for purposes outside those listed above, we will clarify such purposes and obtain the consent relating to the information owner in advance.

Shared Use of Personal Data

Owing to the nature of ORIX Group addressing diverse customer demands with comprehensive strength as a group achieved by operating under consolidated management, personal data of customers retained by us may be shared among us, ORIX Group companies, franchise companies of our car rental business and used car dealing business as follows.

Shared User ORIX Group companies (ORIX Corporation, as well as legal affiliate companies adopting consolidated accounting and accounted for by the equity-method of ORIX Corporation). For clarity, such affiliate companies may or may not include "ORIX" in their company names. For details regarding affiliate companies not including "ORIX" in their names, please refer to "Shared Users List".
* Affiliate companies are subject to change.
Franchise companies (companies that have a Franchise Contract with us for the car rental business or used car dealing business. Listed in "Car Rental Franchise Companies List" "ORIX U-car Shops".)
* These companies are subject to change.
Utilization Purpose of Shared User (1) Perform administration that is necessary for management of us or ORIX Group companies, such as identifying claims, asset conditions and risks.
(2) Conduct marketing analysis and development of products and services to improve customer satisfaction by providing better products and services for customers.
(3) Introduce and offer products and services produced by ORIX Group companies (for details, please refer to "Business and Services" (https://www.orix.co.jp/grp/business)).
(1) Appropriately handle business conversations with customers, such as applications from customers or proposals from franchise companies to customers within shops of franchise companies.
(2) Conduct marketing analysis and development of products and services to improve customer satisfaction by providing better products and services for customers.
Personal Data for Shared Use Items Items to the extent necessary to achieve the above "Utilization Purpose of Shared User," such as name, address, date of birth, telephone number, consumer credit-related information (assets, debts and other account-related matters, collateral contents and previous payment history of customers, and other matters necessary to determine paying capacity of customers), and transaction information (type, amount, balance and payment status of the transaction) Items to the extent necessary to achieve the above "Utilization Purpose of Shared User," such as name, address, date of birth, telephone number, matters stated on license, etc. such as license number, and transaction information (type, amount, balance and payment status of the transaction, etc.)
Manager of Personal Data 3-22-8 Shiba, Minato-ku, Tokyo 105-8589
ORIX Auto Corporation

Compliance

To protect Personal Information and ensure the safety thereof, we recognize the need of disseminating such to all our officers and employees, and ensuring that they comply with laws and other rules relating to the handling of Personal Information. We endeavor to ensure such dissemination and compliance.

Continuous Improvement of Compliance Program

We have developed a compliance program, including matters relating to the handling of Personal Information, and regularly review and continuously improve such program.

Protection and Management of Personal Data

We have established company rules and regulations and appropriately manage and devote maximum attention to prevent outward leakage of personal data of customers by designated persons in charge of compliance from each division. Additionally, we implement security measures at appropriate and reasonable levels against risks such as unauthorized access form external sources and loss, destruction and manipulation of the data.

Outsourcing of Handling of Personal Data

For the provision of better services, we may outsource some of our operations, and in such cases, all or part of the handling of personal data may also be outsourced. Upon selection of an outsourcee, we establish selection criteria for careful evaluation to ensure appropriate handling is in place within such outsourcee such as matters relating to the management of personal data, confidentiality, limitation of subcontracting and leakage prevention of personal data of customers. An outsourcee shall be selected and managed based on such criteria.

Provision of Personal Data to Third Party

Personal Data of customers retained by us will not be disclosed or provided to any third party without the consent of customers. However, personal data may be disclosed or provided without consent of customers in the following cases.

  1. When required by law.
  2. When required for the protection of an individual's life, or physical/financial welfare (including financial welfare of an entity) and obtaining the consent of customers is difficult or impossible.
  3. When specifically required for the advancement of public health or the healthy upbringing of children and obtaining the consent of customers is difficult or impossible.
  4. When required to cooperate with national or municipal entities or contractors consigned by said entities to carry out work or activities stipulated by law and when obtaining the consent of customers will hinder the operations of said entities.

With respect to transactions with customers, for the purpose of verifying repaying or paying capacity of customers, etc., we may provide personal data of customers to our participating consumer credit information agency and members thereof with consent of the information owner. For details, please refer to documents provided when giving consent.

Notice of Utilization Purpose, Disclosure, Correction and Utilization Cease of Retained Personal Data

  1. Notice of Utilization Purpose of Retained Personal Data
    Customers are entitled to ask us to notify customers of the utilization purposes of personal data retained by us regarding requesting customers ("Retained Personal Data" hereinafter). When customers request notification of the utilization purpose of Retained Personal Data regarding themselves, we will handle such request in accordance with laws and without delay.
  2. Disclosure of Retained Personal Data
    Customers are entitled to ask us to disclose their Retained Personal Data to said customers. When customers request disclosure of Retained Personal Data regarding themselves, we will handle such request in accordance with laws and without delay.
  3. Correction of Retained Personal Data, etc,
    As a result of such disclosure described in the preceding item and when an error is found in such Retained Personal Data, customers are entitled to request correction, addition or deletion ("Corrections" hereinafter) of such Retained Personal Data. When customers request Corrections of Retained Personal Data regarding themselves, we will handle such request in accordance with laws and without delay.
  4. Cease of Utilization of Retained Personal Data, etc.
    In the case of a request made by customers to cease utilization of or to delete Retained Personal Data regarding themselves for the following reasons (1) or (2), or to cease third-party provision for the following reason (3) (collectively "Cease of Utilization" hereinafter), when we deem such request has a justifiable reason, we will handle such request in accordance with laws without delay.
    1. (1)We are using Retained Personal Data of the requesting customers for purposes outside those provided herein.
    2. (2)Retained Personal Data of the requesting customers was not collected by appropriate and fair measures.
    3. (3)The provision of Retained Personal Data of the requesting customers violates the preceding "Provision of Personal Data to Third Party".

Requests for notice of utilization purpose, disclosure, Corrections and Cease of Utilization of Retained Personal Data will be processed by firstly completing "identity verification" prescribed by us, and asking customers to complete application procedures prescribed by us. Additionally, fees may apply. For details regarding procedures and fees, please contact the following "Personal Information Support Desk."

Personal Information Support Desk

ORIX Auto Corporation
Legal and Compliance Office
Operating Hours: Monday–Friday 9:00–17:00 (excluding Holidays and New Year period)
TEL: 03-6436-6015

Updates

The Privacy Policy may be updated. Please check the last modified date below.

Last modified: May 30, 2017
ORIX Corporation

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